FAQs

Free delivery in Singapore
Yes, shipping is free within Singapore with no minimum order. However we do not deliver to restricted areas, Sentosa or offshore islands. Your order will have tracking.

Which countries do you ship to?
We ship to several countries, add an item to shopping cart and enter your shipping details to check if we ship to your country. Taxes and duties will be borne by the buyer.

How much does shipping to my country cost?
Add the items to shopping cart and enter your shipping details to check the shipping rates to your country.

I would like to return my order.
Email sales@buckwheat.com.sg or use the contact form.

How do i pay for my order?
We accept payment by credit/debit cards, Google Pay, Apple Pay, PayPal, Bank Transfer and PayNow.

I want to cancel my order.
We can only cancel your order if your order has not been shipped out. Email sales@buckwheat.com.sg or use the contact form.

My order arrived incomplete or damaged.
Send us an email at sales@buckwheat.com.sg or use the contact form. We'll do our best to help you out.

I want to change my delivery address.
We can only edit your shipping address if your order has not been shipped out yet. Send us an email at sales@buckwheat.com.sg or use the contact form.

When can i receive my order?
Deliveries in Singapore takes around 2-3 business days. For other countries it will take longer.

When will you ship out my order?
We ship within 48 hours of the order being placed excluding weekends and public holidays.

 

If you have any other questions, please contact us and we will do our best to help you out.